Get in Touch

Questions, bug reports, or feature requests? Email us — we respond within 1–2 business days.

vidzip-support@12533.uk

Frequently Asked Questions

How do I compress a video?

Open VidZip → tap Photos or Files → select one or more videos → choose a preset (High Quality, Balanced, Space Saver) or set a target size → tap Compress. The compressed video is saved to your Photos library or Files.

Does VidZip reduce video quality?

VidZip lowers the bitrate while keeping the original resolution. With the Balanced preset, most people can't see the difference, yet the file is ~70% smaller. Use High Quality for near-lossless results, or Space Saver for maximum shrinkage.

Is Pro a subscription?

No. Pro is a one-time purchase of $9.99. No subscription, no recurring charges, no auto-renewal. Buy once, own forever — including all future updates.

How do I restore my Pro purchase?

Go to Settings → Restore Purchases. If you previously bought Pro on the same Apple ID, it will be restored instantly at no additional cost.

What's the difference between Free and Pro?

Free: 3 compressions per day, up to 2 videos per batch. Pro (one-time $9.99): unlimited compressions, unlimited batch size, target size mode, and no watermark ever.

Where are my videos processed?

Entirely on your iPhone. Videos never upload to any server — there is no server. This keeps your videos private and lets the app work fully offline.

What is Target Size mode?

Instead of choosing a quality preset, you enter an exact file size (e.g. 25 MB for email, 100 MB for upload). VidZip calculates the right bitrate to hit that target. This is a Pro feature.

Why did my video get bigger after compression?

This is rare and happens when the source video already has a very low bitrate. Re-encode at the original or higher quality, or use a different source. VidZip never upscales — it only shrinks when possible.

What video formats are supported?

Input: MP4, MOV, MPEG, AVI. Output is always MP4 (H.264 video + AAC audio) for maximum compatibility across apps, devices, and platforms.

Where did my compressed video go?

On the result screen, tap Save to Photos or Save to Files. If you leave the result screen without saving, the temporary compressed file is deleted to save space — so make sure to save before leaving.

Which devices are supported?

iPhone and iPad running iOS 16.0 or later.

Report a Bug

Found a crash or compression issue? Please include the video format, resolution, duration, and the preset you used.

Report a Bug

Feature Request

Have an idea that would make VidZip better? We read every email.

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